These Terms and Conditions are effective immediately. 

​Express K cleaning is a locally owned, woman-owned small business proudly serving Collin County and DFW area. We are licensed, bonded, and insured. All cleaning technicians are professionally trained, vetted, and employed directly by our company. 

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By hiring Express K Cleaning, you agree to be the party fully responsible for payment, communication, compliance, with all company policies, including satisfaction guaranteed procedures. Third-party involvement, instruction, or mediation is not recognized by Express K Cleaning. 

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Communication

If you have any concerns or questions regarding our cleaning services, please call or text our office at 469-584-9203. Our dedicated office staff is available to assist you and will make every reasonable effort to provide a highly professional cleaning experience. We value ongoing feedback. 

Preparing your home for service:

Clients are responsible for ensuring the home is prepared and ready to be cleaned at the scheduled service time. Additional hours charges may apply if technicians require extra time due to conditions that differ from what was originally described, preparation issues, and excessive clutter. 

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Access to your home:

Clients must provide a working lock box code or a working door code. A lockout fee will be charged if our team is unable to access your home. Technicians clean homes in a specific order to ensure efficiency. Requests to clean areas out of order or to prioritize certain rooms must be arranged in advance. 

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Estimates and Quotes:

Estimates are based on information provided by the client. If the home is dirtier and more cluttered and different from what was described, completion within the quoted time is not guaranteed. Clients who refuse the option of more time can request the team to leave the job. If our team arrives and the environment is a danger to our cleaning technicians and unsafe, we reserve the right to decline services. 

 

Non-Refundable Deposit:

Deposits are refundable only if cancelation occurs 7 days prior to the appointment. A non-refundable deposit is required to secure bookings for One-Time and Move-In/Move-Out cleanings.(Deep Cleaning is required for all Move-In/Move-Outs) 

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Late Payments and Collections:

Payments are due at the time services unless agreed upon during scheduling. Clients agree for  collection cost if the total balance is not collected within three days and will be subject to late fees/ collection efforts. And any concerns, damages must be reported to the office. Failure to report concerns within this time frame constitutes acceptance of service.

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